Effective Date: May 19, 2026
Last Updated: May 19, 2026
At ITSmartify, customer satisfaction is our priority. We strive to deliver high-quality digital services and solutions tailored to our clients’ needs.
100% Satisfaction Guarantee
If you are not satisfied with the service provided, we offer a 100% refund guarantee in accordance with the terms outlined below.
Eligibility for Refunds
Clients may request a refund if:
- The delivered service does not match the agreed requirements
- The project is not completed as promised
- The client is genuinely dissatisfied with the final result
We encourage clients to communicate concerns first so we can attempt to resolve any issue professionally and efficiently.
Non-Refundable Situations
Refunds may not apply in the following cases:
- The client changes project requirements after work has started
- Delays are caused by lack of communication or missing materials from the client
- Services have already been fully delivered and approved
- Third-party costs, hosting fees, domain purchases, plugins, APIs, or software licenses already purchased on behalf of the client
Refund Request Process
To request a refund, please contact us with your project details and reason for the request through:
Our team will review your request and respond as soon as possible.
Processing Time
Approved refunds are generally processed within 5–10 business days depending on the original payment method and payment provider.
Contact Us
If you have questions regarding this Return & Refund Policy, please contact us through: